PROCESSING TIME:

Orders are processed in the order they are received. Please allow 3-5 business days to start processing your order (this does not include shipping time). Upon verification and approval of payment, your order will be shipped out as soon as possible. Processing times do not include non-business days (i.e., Saturdays, Sundays & Holidays).

PLEASE NOTE: Shipping orders received after 5pm PST on Monday,  December 16th will be processed on December 27th & 31st, 2024. We will do our utmost to fulfill these orders prior to Christmas.  

SHIPPING METHOD – OCTOBER-MARCH:

Our products are shipped via FedEx. Please provide a street address as FedEx does not deliver to P.O. boxes. Please ensure all the necessary shipping and billing information is provided. We will not be responsible for errors in the information provided to us.

Shipping is available only within Canada.

We ship Overnight (1 business day), 2-Day service (2 business days), Economy service (2-3 business days) or FedEx Ground (1-7 business days). The delivery date may vary depending on destination. 

In order to keep shipping costs to a minimum for our customers, we require a minimum order of $20 for delivery.

SHIPPING IN WARM WEATHER – APRIL-SEPTEMBER:

During the summer months of April to September, we only accept orders to be delivered within Metro Vancouver by courier.  Please contact us at info@thomashaas.com to arrange delivery.

IN-STORE PICK-UP:

We are unable to ship some items such as cakes, pastries and macarons – these items are for In-Store pick up only.

All items ordered online are eligible for FREE In-Store pick up at our two retail locations in North Vancouver and Kitsilano.

For pickup of your order, please proceed directly to our cashier.

REFUND POLICY:

At Thomas Haas Chocolates & Pâtisserie, all of our merchandise is carefully packaged and we stand behind its quality. If something you’ve purchased from us is damaged, please contact us immediately and return the unopened product to us so we can refund, replace or exchange it for you. Due to the special nature of our product, we are not responsible for shipping delays while your product is in transit due to inclement weather, strikes, mechanical failure, or any circumstances beyond our control.

If FedEx attempts delivery and the product fails to be received, we are not responsible for replacing or refunding those items. Please note that all pricing is subject to change.

If you require any assistance, please call us at 604-924-1847.

OUR NO BROKEN CHOCOLATE GUARANTEE:

All of our chocolates are carefully packaged and padded to ensure our product arrives at your doorstep in the same excellent condition in which it left our kitchen.

If something you have purchased from us is damaged, please contact us immediately and return the unopened product to us so we can refund, replace or exchange it for you.